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This legal document contains the Conditions that regulate the use of this website www.theroomescape.es (hereinafter The Web) so we recommend that you read it carefully and that you stop browsing if you do not agree with them. Users who access this website must be of legal age and have full legal capacity to accept the following General Conditions:



The owner of this website is The Room Escape (Hotel Escape Europe S.L.) with CIF B98925084 and address at Avenida Doctor Waksman 5, 46006 Valencia, Spain. For the purposes of communication and user notifications to the Web, the email address is contacto@theroomescape.es and the contact telephone number is 611 43 00 33.



At the time of making a reservation through the Web, the user accepts that their personal data will be incorporated into an automated file, with the purpose of managing the reservation and the purpose of keeping the user informed about the news of its services. Said file is registered with the Spanish Agency for Data Protection, governed by Organic Law 15/1999 on the Protection of Personal Data (LOPD), and whose controller is Hotel Escape Europe S.L. In any case, the user will be responsible for the veracity of the data provided at the time of completing their reservation.

In accordance with current regulations regarding the protection of personal data, the owner of the file is committed to its confidentiality, adopting the appropriate technical and organizational measures to avoid any alteration, misuse and unauthorized access. The personal data provided by users will not be transferred to third parties and will only be used by Hotel Escape Europe S.L. for the purposes described.

Users of this website may exercise their rights of access, rectification, opposition and cancellation of the data contained in the file managed by Hotel Escape Europe S.L. requesting it in writing to Hotel Escape Europe S.L., Avenida Doctor Waksman 5, 46006 Valencia, Spain or by sending an email to contacto@theroomescape.es, with your personal data, a photocopy of the user’s ID, email and signature.


This website does not use cookies to collect information from users without their consent, nor does it record access IP addresses. Only own session cookies are used for technical purposes (those that allow the user to navigate through the website and use the different options and services that exist on it).In order to correctly provide the necessary services to its users, The Room Escape website contains links to third-party websites whose privacy policies are unrelated to those of The Web. By accessing such websites you can decide whether to accept their privacy and cookie policies. In general, if you browse the Internet you can accept or reject third-party cookies from the configuration options of your browser.



This website guarantees its proper functioning, not being responsible for occasional connection problems caused by external factors, such as power outages, accidents or natural disasters.The Room Escape reserves the right to make changes to the website without prior notice, in order to keep its information updated, adding, modifying, correcting or deleting the published content or the design of the website, without there being any obligation to give prior notice or informing the users of the possible modifications made, the publication of the same on the website being understood as sufficient.The Room Escape is not responsible for the information and content published by third parties through social networks or through any other means that allows third parties to publish content independently on The Room Escape website. However, as administrator of this website, The Room Escape will review and remove all content in the form of text, image or sound that may contravene morality and public order, legislation or the rights of third parties.The Room Escape is not responsible for the contents of the web pages to which its website redirects, nor for the possible breaches of current regulations that these pages may incur at any time. In any case, The Room Escape states that it will proceed to the immediate withdrawal of any content that could contravene morality and public order, legislation or the rights of third parties.



The design of the website and its source codes, as well as the logos, trademarks and other distinctive signs that appear on it belong to The Room Escape and are protected by the corresponding intellectual and industrial property rights.The entire content of this website in the form of text, image and sound, as well as its structure and presentation, is protected by Spanish laws on intellectual and industrial property.The total or partial reproduction of this website for profit will require, in any case, the prior written authorization of the person in charge of the Web. Any unauthorized use by The Room Escape will be considered a serious breach of the intellectual or industrial property rights of the author.The Room Escape may ask users for image rights, for promotional purposes, of those photographs taken within its facilities. 



The reservation of a game through the web will be accompanied by a deposit that will be deducted from the final price of the game. Accepted cards are Visa and Mastercard.The user will be redirected to a secure payment platform in order to proceed with this payment.The cancellation policy is specified in the reservation section, the user accepting the conditions when proceeding to pay for the reservation.